![]() ![]() Callers claiming to be Google My Business reps who are offering paid business listings.But here are some of the more popular ones that have popped up in the last few years. There are many different flavors of Google phone scams out there, and there will likely be a new one tomorrow. Here are a few Google scams to watch out for. There are many variations on this scam, and it’s likely not going away anytime soon. More than five years ago, people were reporting fake phone calls from Google Local (now Google My Business) support staff that were trying to sell fraudulent services. Unfortunately, Google phone scams are nothing new. Many people would have gone ahead and read their business credit card info out to the caller, because hey, everyone trusts Google with every other detail of their lives.Īnd then in a few days, you end up with a few thousand dollars in fraudulent charges. Thankfully, our client was suspicious and called us. Had our client called back, what likely would have happened is that “Angela” would have explained that there was a problem that the client was using to pay for their non-existent advertising, and that she needed to confirm payment details. The call was likely an attempt at phishing for credit card information. This is why you have to request phone calls from their support staff. Google’s staff pretty much lives in Superman’s Fortress of Solitude, and they do everything they can to obfuscate their direct contact information. There is a phone number at which you can set up a call with Google’s “AdWords Specialists” at 1-85. This really isn’t Google’s modus operandi. Lastly, because our client was away from their desk and the call was received by an assistant, the caller left a phone number for the client to call back. Did you request a support call?” They will quickly get to the point. You should expect something more along the lines of, “Hello, this is Angela from Google AdWords. Google’s support staff are very good about identifying what branded service they’re supporting. Secondly, the vague way in which the caller identified herself as “Google’s problem solver” is suspicious. If you get a real, legitimate phone call from Google, you’re going to be expecting it. And the turnaround is usually very short, only a few minutes. However, business owners have to initiate these phone calls by going through Google’s online support system, providing their phone number and email address, and requesting the call. It is possible to schedule calls with Google regarding Google My Business and AdWords issues. Here’s why.Įven without hearing the details from the client, it was immediately obvious that the call wasn’t actually from Google.įor starters, Google will never, ever call you out of the blue. In short… The phone call from Google was a phone scam. ![]() Here’s the problem: Our client hadn’t attempted to set up any sort of PPC ads on Google. So basically, the caller was indicating that there was a problem with our client’s pay-per-click advertising on Google, and that she was calling to assist the business with this problem. A woman named Lisa had called, claiming that she was “Google’s problem solver,” and that she was addressing an “open ticket about ad placement.” ![]()
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